Hello, {[{$root.session.user.name}]}

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If you are a registered user, please enter your email and password.

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NEW CUSTOMER

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By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

YOUR ACCOUNT

Welcome, {[{ loggeduser.user_name }]} | Member since {[{loggeduser.user_reg_year}]}

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SHIPPING & DELIVERY

All deliveries are subject to stock availability and authorisation of your payment.

Once orders are placed, you will receive an order confirmation by email.

Once your order is dispatched you will receive another email directing you to the Tracking system where you will have full tracking/visibility of your parcel.

INTERNATIONAL SHIPMENT

We offer an international delivery service on all orders.

Please note that the recipient will be responsible for any import duties, clearance fees and any other additional charges. We operate on a DDU basis (Delivery Duty Unpaid). This means the recipient should be liable for any local sales taxes or import duties, which may be charged on the purchase. Sometimes goods may be subject to delays, due to customs or weather.

The customer is also responsible for providing any information required by customs to ensure the goods are cleared. The Collaborative Store cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty.

CLICK & COLLECT

Should you wish to collect your purchase from The Collaborative Store, please select 'Click and Collect' on the Shopping Bag page. Collect in store is FREE. Orders placed before 12pm GMT will be available for collection in store from 1pm next working day. However during sale periods or other busy periods delivery might take longer. We will email you once your order is ready for collection. You will need to bring your order confirmation email and the card that you paid with.

SHIPMENT RATES

DESTINATION COURIER DELIVERY TIME
UK UK Mail 1-2 Working Days (If ordered before 12pm GMT)
Europe UPS 3-5 Working Days (If ordered before 12pm GMT)
USA UPS 5-7 Working Days (If ordered before 12pm GMT)
Rest of World UPS 7-12 Working Days (If ordered before 12pm GMT)

IMPORTANT INFORMATION

We aim to dispatch all orders within 24 hours with the exception of sale periods and bank holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

We are unable to redirect orders once items have been dispatched.

All orders require a signature upon receipt.

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