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FREE STANDARD UK DELIVERY ON ORDERS OVER £150

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RETURNING CUSTOMER

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RETURNS & EXCHANGES

RETURNS AND REFUNDS

If you wish to return your purchase for any reason please return the item to:

The Collaborative Store
58 Blandford Street
W1U 7JB London
United Kingdom

Please include your original invoice with the package.

We offer a full refund (excluding any shipping cost) on your order if you return it back to us within 14 days of your receipt, in its original and unworn condition with all tags in place, or 7 days for sale items. Please note this date begins on the date that we send you an order dispatch email.

We will refund the card that the original order was placed on within 7 working days of receipt of your return however the refund may take up to 10 days to complete dependent on the card issuer. You will receive an email confirmation of the refund when it is processed.

Please note: Unless faulty, we are unable to accept returns of perishable products, earrings (for hygiene reasons), plants, personal products sold with a hygiene seal where that seal has been broken, perfumes and toiletries, underwear, swimwear, products made to order, or any product that has been used, returned without packaging or in an unsaleable condition. Faulty items need to be returned in their original packaging.

Customers outside of the UK: Please ensure you clearly mark 'returned goods- no commercial value' on the parcel, as failing to do so may result in your parcel incurring import charges or being returned to you.

EXCHANGES

Subject to availability you are welcome to exchange your purchase for a different size or another item. Please return the unwanted item as described opposite and send us an email: hello@thecollaborativestore.co.uk so we can put the item you wish aside for you.

If you are exchanging for an item with a lesser value we will refund the difference. If you have chosen a higher value item then you will have to place a new order and we will refund your original purchase.

When we send out your exchange there is no additional shipping charge. All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you.

We do not accept responsibility for items that are lost in shipping back to us so we recommend you send back via a service that requires a signature.

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